Frequently Asked Questions (FAQs)
Last Updated: 05-08-2026
Find answers to the most common questions about orders, shipping, payments, returns, and your account.
🛍 Orders
How do I place an order?
Browse our collections, add your favourite products to the cart, proceed to checkout, and complete your payment securely.
Can I cancel my order?
Orders can only be cancelled before they are dispatched. Please contact us immediately if you wish to cancel your order.
Can I modify my order after placing it?
If your order has not been packed or shipped, please contact our support team as soon as possible.
🚚 Shipping & Delivery
How long does delivery take?
Most orders are delivered within 2–6 business days depending on your location.
How can I track my order?
You can track your order anytime using our Track Your Order page with your Order ID and Billing Email.
Do you deliver across India?
Yes. We deliver to most serviceable pin codes across India.
💳 Payments
Which payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment methods available during checkout.
Is Cash on Delivery (COD) available?
COD availability depends on your location and order value.
Are online payments secure?
Yes. All transactions are processed through secure and trusted payment gateways.
🔄 Returns & Exchanges
What products are eligible for return?
Returns are accepted only for verified manufacturing defects as per our Return & Exchange Policy.
Is an opening video mandatory?
Yes. A complete unboxing/opening video is mandatory for all return or refund requests.
Who pays the return shipping charges?
Return shipping charges are to be borne by the customer unless otherwise approved.
📞 Need More Help?
Phone: +91 7976325932
Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
