Refund Policy

Refund Policy

Last Updated: 05-08-2026

At Korean Studio by Dr. Palak, customer satisfaction is our priority. We carefully inspect every order before dispatch. If you receive a product with a verified manufacturing defect, we will gladly assist you with a refund according to the policy below.

Eligibility for Refund

  • Refunds are available only for products with manufacturing defects.
  • An unboxing/opening video is mandatory to process any refund request.
  • Refund requests must be submitted within 3 days of delivery.
  • The product must be unused and returned in its original packaging with all tags and accessories.

Non-Refundable Items

  • Sale or discounted products.
  • Products damaged due to misuse or improper handling.
  • Products returned without an opening video.
  • Requests made after the 3-day return window.

Refund Process

  1. Contact our customer support team within 3 days of receiving your order.
  2. Share your Order ID, product images, and the mandatory opening video.
  3. Our quality team will review your request.
  4. If approved, you will be asked to return the product to our registered address.
  5. Once the returned product passes inspection, your refund will be initiated.
Important:
Return shipping charges are non-refundable and must be borne by the customer unless otherwise approved by our support team.

Refund Timeline

Payment Method Estimated Refund Time
UPI 2–5 Business Days
Credit / Debit Card 5–7 Business Days
Net Banking 5–7 Business Days
Wallet 2–5 Business Days

Rejected Refund Requests

Refund requests may be rejected if:
  • No opening video is provided.
  • The product shows signs of use or damage caused by the customer.
  • The request is submitted after the allowed return period.
  • The returned product does not match the original order.

Need Assistance?

Email:
support@koreanstudios.com

Phone:
+91 7976325932

Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)